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Delivery Information

Almost all our orders are shipped from United Kingdom, although occasionally some may be shipped from Ireland. The following brands are shipped exclusively from Ireland: Satya, Ban.do, Kate Spade, Ted Baker, Orla Kiely, Caroline Svedbom, Missoma, and Katie Loxton.

Orders received before 2pm (BST) are dispatched on the same day unless in exceptional circumstances where it is not possible to do so. Please see the table below for an outline of costs and approximate delivery times. Aquaruby is not responsible for any postal delays. If your delivery has been delayed, then please contact us and we will provide you with the tracking number (where applicable) to enable you to trace the package with your local postal service.


For customers outside of the EU, please be aware that it is the buyer's responsibility to pay any import taxes/customs duties. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. If you have any questions regarding international delivery, please email us at info@aquaruby.com for assistance.

To reduce environmental waste, all orders are sent without a paper invoice. If you require an invoice, please email us at invoice@aquaruby.com and we will gladly forward you a copy.




Delivery Costs (in UK£)

REGION

Standard
Post
Registered
Post
Express


UK


FREE (for orders above £50)
or 2.95


3.95


6.95


EUROPE


3.95


7.95


11.95 - 19.95


REST OF
THE WORLD***


N/A


9.50


18.50

 


Approximate Delivery Times
 

REGION

Standard Post

Registered Post

Express


UK


1-3 working days**


1-2 working days**


2-4 working days
1 day for stock
held in UK


EUROPE


3-8 working days


3-7 working days


2-4 working days


REST OF THE WORLD




5-12 working days
 

2-5 working days


















* Orders to be sent by Royal Mail Special Delivery before 1.00pm delivery must be received before 2pm (British Standard Time) in order for them to be delivered the next working day (not Saturdays). Orders received after 2pm on Friday and before 1pm on Monday will be delivered on Tuesday. This service is not available for stock held outside the UK. Please check the item description, or contact customer service.
** When items are shipped from Ireland, delivery times to UK will be longer. Please see above and/or for product description for brands shipped from Ireland. For items for delivery in the UK, which are shipped from Ireland, please use the timeframes for Europe.
*** Please note, that due to their weight and fragility, some items such as mugs, candles etc cannot be shipped outside Europe through normal postal services. A shipping option by courier may be possible, however. Please email us for more details. Further, Express Shipping may not be available in some countries outside Europe. If you have any queries, just let us know.

Please note that the times indicated are only approximated time frames as provided by UK Royal Mail, or applicable courier provider and should only be used as a guideline. These times refer to transit AFTER the package has left the UK or Ireland. They do not include the time required for custom checks in the destination country which may, on occasion, take up to a couple of weeks depending on the time of year and country.