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Delivery Information

All our orders are shipped from: UNITED KINGDOM. Mugs, cups & candles for delivery to Ireland are shipped from our Dublin office.

All orders received before 2pm (BST) are dispatched on the same day. Please see the table below for an outline of costs and approximate delivery times. Aquaruby is not responsible for any postal delays. If your delivery has been delayed, then please contact us and we will provide you with the tracking number (where applicable) to enable you to trace the package with your local postal service.


For customers outside of the EU, please be aware that it is the buyer's responsibility to pay any import taxes/customs duties. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. If you have any questions regarding international delivery, please email us at info@aquaruby.com for assistance.

To reduce environmental waste, all orders are sent without a paper invoice. If you require an invoice, please email us at invoice@aquaruby.com and we will gladly forward you a copy.




Delivery Costs (in UKP)

Region

Quantity Standard
Post
Priority Tracked
Post 
Express


UK


Per Order


FREE (for orders above 25.00)
or 2.50


3.95


6.95


EUROPE


Single item


3.95


6.95


11.95 - 19.95


EUROPE


Multiple items


5.50


8.95


11.95 - 19.95


REST OF
THE WORLD**


Single item


N/A


7.50


18.50


REST OF
THE WORLD**


Multiple items


N/A


9.50


18.50

 


Approximate Delivery Times
 

REGION

Standard Post

Priority Tracked Post

Express


UK


1-3 working days


1-2 working days


1 working day*


EUROPE


3-8 working days


3-6 working days


2-3 working days


REST OF THE WORLD




5-12 working days
 

2-5 working days


















* Orders to be sent by Royal Mail Special Delivery before 1.00pm delivery must be received before 2pm (British Standard Time) in order for them to be delivered the next working day (not Saturdays). Orders received after 2pm on Friday and before 1pm on Monday will be delivered on Tuesday. 
** Please note, that due to their weight and fragility, some items such as mugs, candles etc cannot be shipped outside Europe through normal postal services. A shipping option by courier may be possible, however. Please email us for more details.

Please note that the times indicated are only approximated time frames as provided by UK Royal Mail, or applicable courier provider and should only be used as a guideline. These times refer to transit AFTER the package has left the UK. They do not include the time required for custom checks in the destination country which may, on occasion, take up to a couple of weeks depending on the time of year and country.